Terms & Conditions

Salamat Nabdina Medical Company

Commercial Registration/National Number: 7012397159

VAT Registration Number: 311346551600003

Effective date: 25 July 2026

Last updated: 25 July 2026

1. About these Terms

These Terms and Conditions (“Terms”) govern your access to and use of https://nabdina.com, including requests for information, quotation requests, and other communications submitted through the website.

The website is operated by Salamat Nabdina Medical Company (“Nabdina”, “we”, “us”).

By accessing or using the website, you acknowledge that you have read and understood these Terms. If you do not agree with them, please do not use the website.

These website Terms do not replace the terms of an accepted quotation, purchase order, signed contract, warranty, manufacturer’s instructions, or another written agreement between Nabdina and a customer.

2. Who we are

Salamat Nabdina Medical Company

Commercial Registration/National Number: 7012397159

VAT Registration Number: 311346551600003

Registered address:

Building 4098, Qais Ibn Abaad Al Dhabai Street

Al Nakhil District, Jeddah 23242

Kingdom of Saudi Arabia

Email: info@nabdina.com

Telephone and WhatsApp: +966 55 757 7356

3. Definitions

For these Terms:

• Customer means a person or organization requesting or purchasing a product or service from Nabdina.
• Consumer means a person entitled to consumer protection under applicable Saudi law.
• Product means a medical device, accessory, consumable, component, or other item offered by Nabdina.
• Service means installation, commissioning, training, maintenance, technical support, regulatory support, or another service offered by Nabdina.
• Quotation means a written commercial offer issued by Nabdina containing the applicable products, services, prices, validity period, and other commercial terms.
• Order Confirmation means Nabdina’s written confirmation that an accepted order will be processed.
• Website means https://nabdina.com and its associated public pages.

4. Website purpose

The website provides general information about Nabdina, its products, and its services and allows users to contact us or request a quotation.

The website does not currently provide direct online checkout or payment. Submitting a Contact or Request a Quote form does not create a binding contract, confirm availability, reserve stock, or oblige Nabdina to supply a product or service.

Some products may be available only to appropriately authorized, qualified, or eligible purchasers.

5. Acceptable use

You agree to use the website lawfully and only for legitimate purposes.

You must not:

• Attempt unauthorized access to the website, server, administrative area, or connected systems.
• Introduce malicious code, viruses, or harmful content.
• Interfere with website availability, performance, or security.
• Submit false, misleading, fraudulent, or unauthorized information.
• Impersonate another person or organization.
• Use the website to violate intellectual-property, privacy, medical-device, or other legal rights.
• Use automated systems to extract or reproduce website content without permission.
• Submit patient records, unnecessary health data, payment-card information, banking passwords, or other sensitive information through general website forms.

We may restrict or suspend website access where reasonably necessary to protect the website, Nabdina, its customers, or other persons, or to comply with law.

6. Product information

We take reasonable steps to ensure that product information is accurate and current. However:

• Product images may be illustrative.
• Packaging, specifications, accessories, availability, and manufacturer information may change.
• Products may require specific storage, installation, maintenance, training, or operating conditions.
• Some products may be subject to regulatory, professional, organizational, or purchaser restrictions.
• Website information does not replace the product label, authorized intended purpose, manufacturer’s instructions for use, quotation, contract, or applicable regulatory authorization.

Nabdina may correct an accidental website error or update product information without prior notice. A material change affecting an accepted order will be communicated to the customer and handled under the applicable quotation, contract, and law.

7. Quotations

A Request a Quote submission is an invitation for Nabdina to prepare a commercial offer. It is not an order or a binding offer.

A quotation issued by Nabdina will normally specify:

• Product or service description.
• Quantity.
• Price.
• VAT treatment.
• Delivery, installation, training, or other charges.
• Estimated availability or delivery.
• Payment terms.
• Quotation validity period.
• Warranty information where applicable.
• Any customer, site, regulatory, or technical requirements.
• Any additional commercial terms.

A quotation expires at the end of its stated validity period unless Nabdina extends it in writing.

Nabdina may decline a quotation request before a binding agreement is formed, including where a product is unavailable, the requested activity is outside our authorized scope, regulatory requirements are not satisfied, the purchaser is not eligible, or the request contains inaccurate or insufficient information.

8. Order formation

A binding agreement is not formed merely because:

• A customer submits a website form.
• Nabdina acknowledges receipt of an enquiry.
• Nabdina discusses possible availability.
• Nabdina issues a draft or expired quotation.
• A customer sends an unconfirmed purchase request.

Unless a separate written contract states otherwise, a binding agreement is formed when:

1. Nabdina issues a valid quotation;
2. The customer accepts the quotation in the required manner; and
3. Nabdina confirms the order in writing.

A signed contract or formally accepted purchase order may establish the agreement where Nabdina confirms this in writing.

After a binding agreement is formed, cancellation or amendment is governed by the applicable quotation, contract, approved policies, and Saudi law.

9. Pricing and VAT

Unless expressly stated otherwise, website content is not a price offer.

Each quotation will identify:

• Product and service prices.
• Applicable VAT.
• Delivery charges.
• Installation, commissioning, training, or service charges.
• Any other applicable fee.
• The total amount payable.

Nabdina’s VAT Registration Number is 311346551600003.

Where a public price appears on the website, the page must clearly state whether VAT is included and identify additional applicable charges before a binding transaction is completed.

10. Payment

Accepted payment methods, due dates, advance-payment requirements, credit terms, and bank-transfer instructions will be stated in the quotation, invoice, purchase order, or contract.

Payments must be made only to a bank account officially identified by Nabdina. Customers should verify unexpected requests to change banking information by contacting Nabdina through the contact details published on this website.

Nabdina will not request online-banking passwords, one-time passwords, or complete payment-card credentials by email or through a general website form.

Where permitted by the applicable agreement and law, Nabdina may delay processing, delivery, installation, or service while an amount is overdue or payment verification is incomplete.

11. Availability and substitutions

Products and services are subject to availability, regulatory status, manufacturer supply, and applicable restrictions.

Before an agreement is formed, Nabdina may:

• Decline a request.
• Correct an obvious pricing or description error.
• Revise a quotation.
• Propose an alternative product.
• Notify the customer that a product is unavailable.

After an agreement is formed, Nabdina will not materially substitute a product without the customer’s approval, except where permitted by the applicable agreement or law.

If performance becomes prohibited or impossible because of a regulatory restriction, manufacturer action, product recall, safety issue, or another lawful reason, Nabdina will inform the customer and provide the remedy required by the applicable agreement and law.

12. Delivery

Delivery areas, estimated dates, charges, and methods will be stated in the quotation, contract, or Shipping and Delivery Policy.

Delivery estimates begin after the conditions stated in the quotation have been satisfied, which may include:

• Written order confirmation.
• Receipt or verification of payment.
• Regulatory or purchaser authorization.
• Product availability.
• Complete delivery and contact information.
• Confirmation that the delivery site is ready.

The customer must provide an accurate address, authorized contact, access information, and reasonable delivery instructions.

Nabdina will inform the customer of a known material delay. Nothing in these Terms limits an eligible consumer’s non-waivable right to cancel a transaction or recover payment where such a right applies under Saudi law.

13. Installation, commissioning, and training

Delivery does not include installation, commissioning, validation, testing, or training unless expressly stated in the quotation or contract.

Where these services are included, the customer is responsible for satisfying the stated site-readiness requirements, which may include:

• Safe and suitable premises.
• Electrical, network, environmental, or structural requirements.
• Access for authorized personnel.
• Availability of the customer’s responsible representative.
• Required permits or approvals.

A product must not be represented as commissioned or ready for use until the applicable installation and commissioning process has been completed.

Additional visits or work caused by an unprepared site, inaccurate information, or restricted access may be chargeable where stated in the quotation or agreed with the customer.

14. Returns, refunds, and cancellation

Returns, exchanges, refunds, and customer cancellation requests are governed by our Exchange, Returns and Refunds Policy, the applicable quotation or contract, and Saudi law.

Nothing in these Terms limits a non-waivable consumer right.

Subject to applicable law, some products may not be eligible for change-of-mind return, including products that are:

• Manufactured or ordered to customer specification.
• Opened where sterility, hygiene, or safety would be affected.
• Used, installed, commissioned, activated, or damaged after delivery.
• Supplied with a broken security, authenticity, or sterile seal.
• Temperature controlled or otherwise subject to special storage requirements.
• Consumable or unsuitable for resale for health or safety reasons.

These restrictions do not exclude rights relating to defective, damaged, unsafe, falsely described, or incorrectly supplied products.

A customer must obtain return instructions before sending a product to Nabdina.

15. Inspection and damaged deliveries

Customers should inspect deliveries as soon as reasonably possible.

Visible shortage, damage, or incorrect supply should be recorded on the delivery documentation where possible and reported promptly with:

• Order or invoice reference.
• Product name.
• Quantity.
• Serial or lot number where applicable.
• Photographs of the product and packaging.
• A description of the issue.

The customer should preserve relevant packaging and must not use a product where use may be unsafe.

16. Warranty and maintenance

Applicable warranty terms will be stated in the quotation, contract, invoice, product documentation, or manufacturer’s warranty.

A warranty may be provided by Nabdina, the manufacturer, or another identified product agent.

Subject to applicable law and the approved warranty, coverage may exclude issues caused by:

• Misuse or use outside the authorized intended purpose.
• Failure to follow the instructions for use.
• Unauthorized repair, modification, or installation.
• Accidental or environmental damage.
• Improper storage, handling, cleaning, or maintenance.
• Use of unauthorized accessories, consumables, batteries, or components.
• Normal wear and consumable replacement.
• Customer failure to perform required inspection or maintenance.

Nothing in this section excludes a non-waivable right relating to defective, unsafe, or non-conforming products.

Warranty claims may be submitted through info@nabdina.com or +966 55 757 7356 with the product and purchase details.

17. Medical-device and professional disclaimer

Website information is provided for general business and product-information purposes. It is not medical advice, clinical guidance, diagnosis, treatment advice, or a substitute for professional judgment.

Every medical device must be selected, stored, installed, maintained, and used according to:

• Its authorized intended purpose.
• Product labeling.
• The manufacturer’s instructions for use.
• Applicable regulatory requirements.
• Applicable professional, organizational, and training requirements.

Where a product is restricted to qualified, trained, licensed, or authorized users, the purchaser is responsible for ensuring that those restrictions are followed.

Product availability on the website does not itself establish regulatory approval for every possible use, configuration, user, or country.

18. Product-safety matters

If a product is suspected of malfunctioning or causing or contributing to an injury or safety risk:

• Stop using the product where it is safe to do so.
• Preserve the product, accessories, packaging, and relevant information.
• Do not alter or repair the product unless authorized.
• Contact Nabdina promptly.
• Follow any urgent manufacturer, healthcare, or authority instructions.

Nabdina may request information reasonably necessary to investigate and comply with medical-device vigilance and regulatory obligations.

Patient-identifying health information should not be sent through general website forms. Nabdina will provide an appropriate channel where such information is legally and operationally necessary.

19. Complaints

Complaints may be submitted through the method stated in our Complaints Handling Policy.

We will record, assess, investigate, and respond to complaints according to the approved process. Product-safety complaints may be escalated immediately to the responsible regulatory and quality personnel.

Using Nabdina’s complaint procedure does not remove any right to approach a competent Saudi authority.

20. Privacy and cookies

Our collection and processing of personal data are governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy and Cookie Settings.

Please review these policies before submitting personal information through the website.

21. Intellectual property

The website and its content, including text, product descriptions, graphics, photographs, logos, videos, software, and layout, are owned by or licensed to Nabdina and are protected by applicable intellectual-property laws.

You may view and use the website for legitimate personal or business purposes.

Unless permitted by law or authorized in writing, you must not:

• Copy, reproduce, republish, or commercially exploit website content.
• Remove ownership or copyright notices.
• Use Nabdina trademarks or branding in a misleading manner.
• Suggest sponsorship, authorization, or endorsement that has not been granted.
• Use manufacturer or third-party material beyond the applicable permission.

Product and manufacturer names may be trademarks of their respective owners.

22. Electronic communications

When you contact Nabdina electronically, you agree that we may respond through email, telephone, WhatsApp, or another contact method you provide, subject to our Privacy Policy.

Operational communications about an enquiry, quotation, order, delivery, safety matter, or contract are not marketing communications.

Direct marketing will be sent only where permitted and after obtaining any consent required by applicable law. A clear method to stop marketing communications will be provided.

23. Third-party websites

The website may contain links to third-party websites for convenience or additional information.

Nabdina does not control those websites and is not responsible for their content, security, availability, terms, or privacy practices.

A link does not necessarily indicate endorsement. You should review the applicable third-party terms and privacy information before using an external website.

24. Website availability

We take reasonable steps to maintain the website but do not guarantee uninterrupted, error-free, or continuously available access.

We may temporarily restrict access for:

• Maintenance.
• Security updates.
• Technical failures.
• Events outside our reasonable control.
• Legal or regulatory requirements.

Where possible, material planned interruptions will be managed to reduce inconvenience.

25. Limitation of liability

Nothing in these Terms excludes or limits:

• Liability that cannot lawfully be excluded or limited.
• Non-waivable consumer rights.
• Product-safety or regulatory obligations.
• Liability for fraud or deliberate misconduct.
• Any remedy that applicable Saudi law requires.

To the extent permitted by Saudi law, Nabdina is not responsible for loss caused solely by:

• Reliance on general website information instead of an accepted quotation, contract, product label, or instructions for use.
• Customer misuse or unauthorized modification of a product.
• Incorrect information supplied by the customer.
• An external website or service outside Nabdina’s control.
• Temporary website interruption.
• An event outside Nabdina’s reasonable control.

Liability arising from a confirmed order or service will be governed by the applicable quotation, contract, warranty, and Saudi law.

26. Events outside reasonable control

Neither party will be responsible for delay or failure caused by an event outside its reasonable control to the extent permitted by law.

Such events may include:

• Natural disasters or severe weather.
• Epidemics or public-health restrictions.
• Government or regulatory action.
• Import, customs, or transportation disruption.
• Manufacturer or supply-chain interruption.
• Product recall or urgent safety action.
• Utility, telecommunications, or major cybersecurity disruption.
• Labour disruption not limited to the affected party’s own workforce.

The affected party should inform the other party when reasonably possible and take reasonable steps to reduce the effect.

Mandatory consumer rights relating to cancellation, delay, and refunds remain unaffected.

27. Changes to these Terms

We may update these Terms to reflect changes in the website, business practices, or legal requirements.

The current version and last-updated date will appear on this page.

Changes apply from their stated effective date. They do not retroactively modify an existing confirmed order, accepted quotation, or signed contract unless:

• The parties agree in writing; or
• The change is required by applicable law.

Continued use of the public website after a change means the updated website-use provisions apply to future use.

28. Order of documents

If documents relating to a confirmed transaction conflict, the following order will normally apply unless the signed contract states otherwise:

1. Signed contract or expressly negotiated written agreement.
2. Nabdina Order Confirmation.
3. Accepted Nabdina quotation and its stated terms.
4. Approved purchase order provisions expressly accepted by Nabdina.
5. Relevant published policies.
6. These Terms and Conditions.

Customer terms included in a purchase order or another document do not automatically apply unless Nabdina expressly accepts them in writing.

29. Severability and no waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to exercise a right does not constitute a waiver of that right.

30. Assignment

A customer may not transfer a confirmed order or contractual right to another party without Nabdina’s written approval, unless applicable law provides otherwise.

Nabdina may transfer rights or obligations as part of a lawful restructuring, business transfer, or approved subcontracting arrangement, provided that this does not reduce any non-waivable customer right.

31. Language

The website may provide these Terms in Arabic and English.

Both versions are intended to communicate the same principles. If an inconsistency arises, the Arabic version will apply to the extent permitted by Saudi law, unless a signed contract expressly provides otherwise.

32. Governing law and disputes

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.

The parties should first attempt to resolve a dispute through good-faith communication.

Subject to any mandatory consumer complaint or regulatory procedure, a dispute that cannot be resolved amicably will be submitted to the competent courts of the Kingdom of Saudi Arabia.

Nothing in these Terms prevents an eligible person from submitting a complaint to the Ministry of Commerce, the Saudi Food and Drug Authority, the competent personal-data protection authority, or another competent Saudi authority.

33. Contact us

Questions about these Terms may be sent to:

Salamat Nabdina Medical Company

Commercial Registration/National Number: 7012397159

VAT Registration Number: 311346551600003

Building 4098, Qais Ibn Abaad Al Dhabai Street

Al Nakhil District, Jeddah 23242

Kingdom of Saudi Arabia

Email: info@nabdina.com

Telephone and WhatsApp: +966 55 757 7356

Website: https://nabdina.com