Salamat Nabdina Medical Company
Commercial Registration/National Number: 7012397159
Effective date: 25 July 2026
Last updated: 25 July 2026
1. Who we are
Salamat Nabdina Medical Company (“Nabdina”, “we”, “us”) is a medical-device company operating the website https://nabdina.com.
For the purposes of applicable Saudi personal-data protection law, Nabdina is the controller of the personal data described in this Privacy Policy.
Our registered contact details are:
Salamat Nabdina Medical Company
Commercial Registration/National Number: 7012397159
Building 4098, Qais Ibn Abaad Al Dhabai Street
Al Nakhil District, Jeddah 23242
Kingdom of Saudi Arabia
Email: info@nabdina.com
Telephone and WhatsApp: +966 55 757 7356
2. Scope of this policy
This Privacy Policy explains how we collect, use, disclose, store, protect, and destroy personal data obtained through:
- The Nabdina website.
- Contact and Request a Quote forms.
- Email, telephone, and WhatsApp communications.
- Customer-service and complaint channels.
- Business enquiries and quotation requests.
- Website security, cookies, and similar technologies.
Separate contractual or regulatory privacy notices may apply when we provide products, installation, maintenance, training, regulatory support, or other services to customers.
3. Personal data we collect
Depending on how you interact with Nabdina, we may collect:
3.1 Identity and contact information
- Full name.
- Job title.
- Employer or company.
- Email address.
- Telephone or mobile number.
- Business address.
3.2 Enquiry and quotation information
- Products and quantities requested.
- Enquiry type.
- Messages, notes, and correspondence.
- Quotation and order references.
- Delivery or installation requirements.
- Information you provide when requesting customer support.
3.3 Customer and transaction information
Where a business relationship is established, we may process:
- Company and authorized-contact information.
- Quotations, purchase orders, contracts, and invoices.
- Delivery, installation, training, and service records.
- Payment status and transaction references.
General website forms must not be used to submit payment-card information or online-banking credentials.
3.4 Complaints and product-safety information
We may collect information needed to investigate complaints, returns, product quality, suspected device malfunctions, or regulatory safety matters.
Please do not submit patient records, medical histories, national identification documents, or identifiable health information through general website forms. If such information is required for a safety or regulatory investigation, Nabdina will provide an appropriate authorized channel and additional instructions.
3.5 Technical and website information
When you visit our website, we may process:
- IP address.
- Browser and device type.
- Operating system.
- Language preference.
- Date and time of access.
- Pages requested.
- Security and error logs.
- Cookie choices.
- Website interactions and performance information where permitted.
For more information, please see our Cookie Policy and Cookie Settings.
4. How we collect personal data
We collect personal data:
- Directly from you when you complete a form or contact us.
- From your employer or another authorized representative.
- Through correspondence, quotations, contracts, and customer-service interactions.
- Automatically through necessary website security and operational technologies.
- Through optional analytics or similar technologies only after the applicable visitor choice has been obtained.
- From public or regulatory sources where collection is permitted by law.
Our collection methods must be clear, direct, secure, and free from deception or misleading practices.
5. Why we use personal data
We use personal data to:
- Respond to enquiries.
- Prepare and manage quotations.
- Communicate about requested products or services.
- Process orders and business transactions.
- Arrange delivery, installation, training, maintenance, or support.
- Manage customer relationships.
- Handle returns, refunds, complaints, and service issues.
- Investigate product-quality and medical-device safety matters.
- Meet legal, tax, accounting, quality, and regulatory obligations.
- Maintain records required by competent authorities.
- Operate, secure, monitor, and improve the website.
- Prevent fraud, spam, misuse, and security incidents.
- Establish, exercise, or defend legal claims.
- Send marketing communications only where permitted and after obtaining any required consent.
We will not process personal data in a manner incompatible with the purpose for which it was collected unless another lawful basis applies.
6. Legal bases for processing
Depending on the purpose, we may process personal data on one or more of the following bases:
6.1 Steps requested by you or performance of a contract
We use information to respond to an enquiry, prepare a requested quotation, process an order, deliver products, or provide contracted services.
6.2 Legal or regulatory obligation
We may process and retain information to comply with commercial, tax, accounting, medical-device, quality, safety, or other applicable requirements.
6.3 Consent
We rely on consent where required, including for optional website technologies or direct marketing. You may withdraw consent at any time using the method provided, without affecting processing lawfully carried out before withdrawal.
6.4 Legitimate interests
Where permitted, we may process non-sensitive personal data for legitimate interests such as website security, fraud prevention, business administration, service improvement, and the establishment or defence of legal claims.
Before relying on legitimate interests, Nabdina will consider the necessity of processing and its effect on the rights and interests of the individual.
6.5 Protection of health, safety, or vital interests
Where applicable, information may be processed to investigate or report a medical-device safety matter, protect health or safety, or comply with an authorized regulatory process.
7. Required and optional information
Fields marked as required are necessary for us to respond to your enquiry, prepare a quotation, investigate a complaint, or provide the requested service.
If you do not provide the required information, we may be unable to process your request.
Fields not marked as required are optional and may generally be omitted without preventing form submission.
Please provide only information that is relevant and necessary for your request.
8. Sharing and disclosure
We may disclose personal data, where necessary and permitted, to:
- Authorized Nabdina employees and representatives.
- Website-hosting and information-technology providers.
- Email, communication, and customer-management providers.
- Delivery, installation, maintenance, and technical-support providers.
- Manufacturers, authorized representatives, suppliers, and business partners where required to fulfil a request or investigate a product matter.
- Accounting, audit, insurance, legal, and professional advisers.
- Cybersecurity, fraud-prevention, backup, and error-monitoring providers.
- Banks and approved payment-service providers where a transaction requires them.
- Saudi government bodies, courts, law-enforcement authorities, or regulators where disclosure is legally required or permitted.
Service providers may process personal data only for authorized purposes and must apply appropriate confidentiality and security measures.
We do not sell personal data.
9. Processing and transfers outside Saudi Arabia
Some service providers, manufacturers, technology providers, or support teams may store or access limited personal data from outside the Kingdom of Saudi Arabia.
Where personal data is transferred, disclosed, stored, or accessed outside Saudi Arabia, Nabdina will apply the requirements, approvals, assessments, contractual safeguards, and security measures required under applicable Saudi law.
Transfers will be limited to the minimum personal data necessary for the authorized purpose.
Further information about a relevant transfer may be requested by contacting info@nabdina.com.
10. Retention
We retain personal data only for as long as necessary for its stated purpose and applicable legal, contractual, tax, accounting, quality, safety, and regulatory requirements.
Our proposed website retention periods are:
- General enquiries that do not become a customer relationship: up to two years after the last communication.
- Unaccepted or expired quotations: up to two years after expiry or the last relevant communication.
- Customer, order, invoice, delivery, installation, and contract records: for the period required by applicable commercial, tax, accounting, contractual, and regulatory obligations.
- Complaints, quality matters, and medical-device safety records: for the period required under applicable quality, safety, vigilance, and medical-device requirements.
- Website security and access logs: normally up to twelve months, unless required longer to investigate an incident or comply with law.
- Cookie and consent records: normally up to twelve months after the recorded choice, unless renewed or required longer for compliance evidence.
- Privacy requests and related correspondence: for the period necessary to demonstrate that the request was properly handled and to meet applicable legal obligations.
If a legal dispute, regulatory investigation, safety matter, or legal retention requirement applies, relevant information may be retained for a longer period.
Retention periods will be reviewed periodically and may be adjusted when required by law or an approved internal retention schedule.
11. Destruction and anonymization
When personal data is no longer required, we will securely delete, destroy, or anonymize it so that the individual can no longer be identified.
The method used will be appropriate to the form of the data and may include:
- Secure deletion from active systems.
- Deletion or expiry from backups according to the backup cycle.
- Secure destruction of physical records.
- Irreversible anonymization.
- Removal or destruction of identifiers and access credentials.
Where the law requires information to be retained, it will be restricted and used only for the applicable retention purpose.
12. Security
We apply administrative, technical, and organizational safeguards appropriate to the nature of the information and the associated risk.
Measures may include:
- Access controls and role-based permissions.
- Encryption during transmission.
- Secure hosting and backup procedures.
- Multifactor authentication for administrative access.
- Security monitoring.
- Confidentiality obligations.
- Supplier-security requirements.
- Incident-response procedures.
- Staff awareness and training.
No internet service can guarantee complete security. If you believe your information has been misused, lost, or exposed, please contact us promptly.
13. Cookies and similar technologies
We use strictly necessary technologies to operate and secure the website.
Optional functional, analytics, advertising, or marketing technologies will be activated only after the applicable visitor choice has been obtained.
You may accept, reject, or manage optional technologies through the cookie banner and may change your selection at any time using the Cookie Settings link in the website footer.
For current cookie names, providers, purposes, processing locations, and retention periods, please review our Cookie Policy and Cookie Settings panel.
14. Direct marketing
We will use your email address, telephone number, or other personal communication channel for direct marketing only where permitted and after obtaining any consent required by applicable law.
Every electronic marketing communication will provide a clear method to unsubscribe or request that marketing communications stop.
Withdrawing from marketing does not prevent us from sending non-marketing communications required to respond to an enquiry, perform a contract, provide safety information, or comply with law.
15. Your rights
Subject to applicable Saudi law and any lawful exceptions, you may have the right to:
- Be informed of the legal basis and purpose for collecting your personal data.
- Access personal data held about you.
- Obtain your personal data in a clear and readable form.
- Request correction, completion, or updating of inaccurate personal data.
- Request destruction of personal data where applicable.
- Withdraw consent where processing is based on consent.
- Submit a complaint concerning the processing of your personal data.
To exercise a right, email info@nabdina.com with “Privacy Request” in the subject line.
Please describe your request and provide sufficient information for us to identify the relevant records. We may request reasonable information to verify your identity and protect personal data from unauthorized disclosure.
We will respond within the period required by applicable Saudi law. If additional time is legally permitted and required, we will explain the reason.
16. Complaints
If you have a concern about how we process personal data, please contact us first at info@nabdina.com so that we can investigate and respond.
If you are not satisfied with our response, you may have the right to submit a complaint to the competent personal-data protection authority in the Kingdom of Saudi Arabia in accordance with its applicable procedures.
17. Children
The website is intended for business users and individuals aged 18 years or older. It is not designed to collect personal data from children.
If we become aware that a child’s personal data was submitted without appropriate authorization, we will take reasonable steps to delete it, unless retention is legally required.
18. Third-party websites
The website may contain links to third-party websites or services. Nabdina is not responsible for the privacy practices or content of those third parties.
We encourage you to review the privacy notice of each third-party website before providing personal data.
19. Changes to this policy
We may update this Privacy Policy when our processing activities, services, technology, or legal obligations change.
The current version will be published on this page with its effective date and last-updated date. Where appropriate, we may provide additional notice of a material change.
20. Contact us
For privacy questions, requests, or complaints, contact:
Salamat Nabdina Medical Company
Commercial Registration/National Number: 7012397159
Building 4098, Qais Ibn Abaad Al Dhabai Street
Al Nakhil District, Jeddah 23242
Kingdom of Saudi Arabia
Email: info@nabdina.com
Telephone and WhatsApp: +966 55 757 7356
Website: https://nabdina.com