Frequently Asked Questions

The Powerheart G5 is an automated external defibrillator designed to assist a person experiencing sudden cardiac arrest. It analyzes the person’s heart rhythm and determines whether a defibrillation shock is required. Voice and text prompts guide the rescuer through each stage of the rescue.

Yes. The Powerheart G5 is designed for both trained responders and members of the public. RescueCoach voice and text prompts provide step-by-step guidance, while the device automatically analyzes the heart rhythm. CPR and AED training is still strongly recommended because it helps users respond more quickly and confidently.

This depends on the model. The fully automatic Powerheart G5 delivers the shock automatically after analyzing the heart rhythm and warning everyone to stand clear. The semi-automatic model instructs the rescuer to press the illuminated shock button. Neither model delivers a shock unless it detects a shockable heart rhythm.

Yes. The Powerheart G5 is configured to provide voice and text rescue instructions in both Arabic and English. Users can switch between the two languages by pressing the language button, even during a rescue, without restarting the device or interrupting the rescue process.

The Powerheart G5 performs automatic daily, weekly, and monthly self-tests. These tests check the battery, electrode pads, internal electronics, and high-voltage circuitry. The Rescue Ready indicator appears green when the device passes its tests. A red indicator or an audible alert means the device requires attention.

Use the AED when a person suddenly becomes unresponsive and is not breathing normally or is only gasping. Immediately call the local emergency number, begin CPR, and use the AED as soon as it is available. Turn it on and follow its instructions until emergency medical personnel take over or the person shows signs of recovery.

Yes. The Powerheart G5 can be used on children when compatible Powerheart G5 pediatric defibrillation electrodes are installed. The pediatric electrodes are optional accessories that must be purchased separately and are recommended for children who are 8 years old or younger or weigh 25 kg or less. They allow the AED to provide a reduced energy level suitable for pediatric patients. For patients older than 8 years or weighing more than 25 kg, use the standard adult electrodes. In an emergency, do not delay treatment to determine the child’s exact age or weight; call emergency services, follow the AED’s instructions, and use pediatric electrodes if they are available.

Yes. RescueCoach technology provides clear voice and text instructions that guide the rescuer through pad placement, heart-rhythm analysis, shock delivery when required, and CPR. Available prompts and display features may vary according to the device configuration.

The Powerheart G5 analyzes the person’s heart rhythm and enables or delivers a shock only when it detects a shockable rhythm. If a shock is not advised, the device will not permit one and will instruct the rescuer to continue the appropriate rescue steps. Always ensure that nobody is touching the person during rhythm analysis or shock delivery.

Replace the battery and electrode pads by their marked expiration dates, after use, or whenever the device indicates that replacement is required. ZOLL lists a four-year shelf life for the Intellisense lithium battery and a two-year shelf life for standard non-polarized pads, but the dates printed on the installed components must always be followed.

Check the Rescue Ready status indicator regularly. A green indicator means the battery, pads, and internal circuitry have passed the device’s latest self-test. A red indicator, beeping sound, service light, or warning message means that the device requires inspection. Follow the user guide or contact authorized technical support.

The Powerheart G5 performs automatic self-tests, but it still requires routine visual inspections. Check that the Rescue Ready indicator is green, the pads and battery are within their expiration dates, supplies are complete, and the device is clean and undamaged. Follow the inspection schedule in your organization’s AED program and the manufacturer’s user guide.

Store the Powerheart G5 in a clearly marked, visible, and easily accessible location where it can be reached quickly during an emergency. For long-term standby with the battery and electrodes installed, keep the AED at a temperature between 20°C and 30°C and at 10% to 95% relative humidity without condensation. Short-term standby exposure between 0°C and 50°C is permitted for up to five days. Protect the device from direct sunlight, excessive heat, moisture, dust, and unauthorized access. Do not keep it in a locked or concealed location that could delay retrieval during an emergency. Regularly confirm that the Rescue Ready indicator is green.

The Powerheart G5 is designed so that a person can follow its prompts during an emergency, even without medical experience. However, recognized CPR and AED training is strongly recommended. Training helps responders recognize cardiac arrest, activate emergency services, perform effective CPR, and use the AED safely and confidently. Local requirements should also be followed.

After use, remove the device from service until it has been inspected and made ready again. Replace all used electrode pads and any depleted or expired supplies, clean the device according to the user guide, review the Rescue Ready indicator, and arrange retrieval of the recorded rescue data if required. Document the incident and contact your AED program coordinator or authorized service provider.

The Powerheart G5 uses a non-rechargeable Intellisense lithium battery. ZOLL describes the battery as offering a shelf life of up to four years; always follow the expiration date printed on the battery. After installation, its typical standby operating life is four years when the AED performs its regular automatic self-tests. The battery also carries a four-year full operational replacement guarantee from the date it is installed in a Powerheart AED, subject to the manufacturer’s limited-warranty terms. Actual battery life may be reduced by device use, rescue shocks, frequent activation, environmental conditions, or extended diagnostic activity. Replace the battery when it expires or whenever the AED displays a low-battery warning.

Contact NABDINA through the official support channels listed on our website. Please provide the device model, serial number, Rescue Ready indicator status, any displayed message, and a brief description of the issue. Do not attempt to open or repair the AED yourself; servicing should be performed by an authorized service provider.

Yes, but appropriate safety precautions must be taken. If possible and safe, move the person away from standing water before using the AED. Expose the chest and dry it thoroughly so the electrodes can adhere correctly. Do not place the electrodes on wet skin, and ensure that nobody is touching the person during heart-rhythm analysis or shock delivery. Turn on the AED and follow its instructions without unnecessary delay.

Yes. The Powerheart G5 can be used on a person with a pacemaker or another implanted medical device. However, do not place a defibrillation electrode directly over the implanted device. A pacemaker or similar device may appear as a small raised area beneath the skin, usually in the upper chest. Position the electrode at least one inch, approximately 2.5 cm, away from the implanted device and follow the diagrams on the electrode package.

No. Powerheart G5 defibrillation electrodes are disposable and intended for single-patient use only. Do not open the sealed package until the electrodes are needed. After a rescue, replace the used electrodes before returning the AED to service. The electrodes must also be replaced if their package is opened or damaged, if the electrodes are damaged or dried out, or when their printed expiration date is reached. Standard Powerheart G5 electrodes have a shelf life of up to 24 months, subject to the expiration date printed on the package.

A typical rescue-ready Powerheart G5 package includes the AED, one Intellisense non-rechargeable lithium battery, one set of adult defibrillation electrodes, and the applicable product documentation. The exact contents may vary according to the selected model and NABDINA sales package. Pediatric electrodes, additional replacement electrodes, carrying cases, wall cabinets, AED signs, rescue kits, training devices, and monitoring services may be sold separately. Please review your quotation or contact NABDINA to confirm exactly what is included with your order.